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FAQs
(Frequently Asked Questions)
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Flexibility
Q. The
standard sizes shown in the brochure don't meet my requirements.
Can the size be altered?
A. Yes, as all of our furniture is made to order
and we use suppliers who are willing to be flexible, any piece
of furniture can be made to any given size. This includes tables,
chairs, sofas, beds and mattresses. if you require a special size
there may be an additional charge, we will supply you with a quotation
for approval prior to commencing any work.
Q. I
live too far from the showroom and can't come and choose fabrics
and metal finishes, what are my options?
A. We
can send samples of metal finishes, upholstery fabrics and granites
directly to you. If you let us know your chosen colour scheme we
will endeavour to find samples to suit and with a huge selection
to choose from, if the first batch aren't quite right we are happy
to try again.
Q. I
have a specific design in mind, that isn't shown in the brochure,
will you be able to accomodate it?
A. We
are happy to work with you to create a particular piece of furniture.
Our lead time is usually 8 - 12 weeks for bespoke orders. If you
can supply a rough sketch or picture we can supply you with a quotation.
Prices
/ Delivery
Q. Are
the prices I see in the price list the maximum I will have to pay,
or will I incur extra charges?
A. The
prices shown on the price list are for our standard sizes, prices
may vary a little for special sizes. We have recently simplified
the pricing so that there are now only two price bands for dining
chairs, these prices include upholstery fabrics and self ties or
Elizabethan tassels on our Balmoral and Windsor chairs. There is
no extra charge for metal finishes.
Q. Is there a standard delivery charge?
A. Delivery
is free within a 30 mile radius of Long Bennington, on orders over
£500. We have a banded delivery charge outside this area, prices
are available on request.
Q.
How long will it take before I have my furniture?
A. We
usually deliver within 8 weeks of receiving your deposit, however,
as all furniture is made to order our delivery times may vary at
busy times, it will sometimes take up to 12 weeks to complete your
order.
Fabric
Q. Can
I supply my own fabric for upholstery? Will you tell me how much
I would need?
A. Yes,
when ordering we will let you know our fabric requirements.
Q. Do
you scotchguard fabrics?
A. Yes in most cases, although some fabrics
are not suitable to be scotchguarded, i.e.some chenilles. Prices
on application.
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